Tree services business slows down after Google profile deleted NBC4 Washington [Video]

For small business owners, visibility is the key to success. So when a D.C.-area tree service company suddenly started seeing business slow down significantly, they were stumped.

Having a Google business profile allows companies to appear in search results, along with their locations and websites. Angel Tree Services had a Google business profile since 207, and they said business was good.

“We just love this town; we love working here,” owner Noel Hernandez said.

But in March, Hernandez’s family business noticed their phones weren’t ringing as often and traffic to their website had dropped. To Hernandez’s surprise, when he checked the status of his Google business profile, it had been disabled.

“And if that gets taken down, it’s essentially like you don’t exist,” Hernandez said. “You are essentially a ghost compared to every other business in your area.”

Worried about losing more business, he contacted Google to understand why his …