Is classic Outlook crashing when you start or reply to an email? A fix is on the way [Video]

Those of you who use classic Outlook may have noticed the program acting more temperamental than usual. There’s a reason for that. In a recent support article, Microsoft acknowledged that Outlook may crash when you start a new email or when you reply to or forward an existing email.

The crash only affects classic Outlook

The problem affects only classic Outlook, meaning the version that comes with Microsoft Office or Microsoft 365, and not the new Outlook that the software giant has been pushing in Windows. The glitch is also specific to Outlook version 2412, Build 18324.20168. 

Also: How to encrypt any email – in Outlook, Gmail, and other popular services

To see which version you’re running, select the File menu in Outlook and click Office Account. The description next to the About Outlook icon indicates the version.

How to see if it’s affecting you

If Outlook is crashing on you, Microsoft also suggests checking Event Viewer to …