Scaling Customer Support with AI: Nuulys Winning Formula [Video]

We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her experience adopting AI in customer service.

She tells Intercom’s Senior Director of Human Support, Bobby Stapleton, about the immense impact it’s had for both Nuuly’s support team and customers, implementation challenges she encountered – and overcame – and her vision for the future of AI-first customer service.

Product & Design9 min read

Rethinking the information architecture of a complex app isn’t easy. Learn how we simplified the Intercom navigation, enhanced the user experience, and created space for AI innovation.

Product & Design6 min read

Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…

AI & Automation5 min read

Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.

Tags Business Strategy, Business Success, Online Business