Calling Mass. Unemployment is its own full-time job [Video]

Losing your job is hard enough that you shouldn’t have to also fight endless unemployment hangups. Yet that’s exactly what numerous people say has been happening in Massachusetts over the past several months because nobody picks up the phone at the state unemployment office.”It just says, ‘We’re busy,’ and hangs up,” said Andrea Young, who was laid off last summer. “There’s no way to reach a human person.”When Young lost her job, she didn’t expect calling the Massachusetts unemployment hotline to turn into a full-time job, but that’s exactly what she says happened. At first, problems certifying her identity held up her unemployment payments, so she uploaded her driver’s license and Social Security card. But then weeks went by with still no money and no way to ask about the holdup. Every time Young said she called the state’s unemployment phone system, an automated message would say it was overloaded …