Capacity Transforming Customer and Employee Experience AI | PR Newswire [Video]

AI-Powered Support Automation Platform Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round

, /PRNewswire/ — Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number of acquisitions to eight in less than two years. It has also announced a more than $26 million Series D funding round and expansion of its leadership team.

Capacity helps more than 2,500 companies build stronger customer relationships with an AI-powered platform that improves self-service and boosts agent productivity.

“We’re at an inflection point for AI and many businesses are realizing that they need a complete platform to be successful, rather than cobbled together point solutions,” said David Karandish, CEO, Capacity. “We continue to execute on a compound startup strategy which reflects what our customers are asking for: an all-in-one …