Create and manage journeys and segments with Dynamics 365 Customer Insights and data [Video]

Create emails in Dynamics 365 Customer Insights – Journeys

This module covers emails, assets, and personalization in the real-time work area of Dynamics 365 Customer Insights – Journeys.

• Introduction
• Manage assets
• Create marketing emails
• Personalize content
• Use brand profiles
• Use Copilot to generate email content ideas
• Style emails with AI-assisted themes
• Create content blocks
• Preview and test emails
• Check your message for errors and publish
• Send emails without building a journey
• Edit a live email
• Prevent sending emails to duplicated email addresses
• Check your knowledge
• Summary

Build journeys with Dynamics 365 Customer Insights – Journeys

This module covers segments, triggers, and journeys within the real-time work area of Dynamics 365 Customer Insights – Journeys.

• Introduction
• Create and manage segments
• Work with triggers
• Create a journey
• Add messages to the journey
• Add activities to the journey
• Add other elements to the journey
• Publish journeys
• Check your knowledge
• Summary

Guided project – Create and manage journeys with Dynamics 365 Customer Insights

In this module, …