From Excel to AI: How Liberty Dental revolutionized care management [Video]

Liberty Dental Plan’s CIO shares how the company uses generative AI to automate care plans and improve member outcomes. Learn about the data strategy and educational efforts behind this innovative project.

Credit: Rajendra Kadam

Liberty Dental Plan insures about 7 million people in the United States as a dental insurance company. We are owned by a private equity company and Anthem, which is now called Elevance Health. 

Our job is to take care of all 7 million members of our members. So, my primary job as senior VP of health plan operations as well as being the CIO is to take care of technology and cybersecurity. And over time I have been given more responsibility on the operations side: claims processing and utilization management, for instance, both of which are the key to any health insurance company (or any insurance company, really). So, those operations also fall under my belt as well. It’s …