Heres what consumers need to know, can do if Ticketmaster stubs dissapear NBC Bay Area [Video]

Some Ticketmaster customers’ bought-and-paid-for tickets are disappearing from their accounts. 

“I started to freak out,” said Nick in San Francisco.

He was panicking because his kids’ birthday presents vanished.

“For our son, we got tickets to Imagine Dragons,” he said. “And for our daughter, Taylor Swift. She’s eight years old and is a huge Swiftie.”

The tickets had been stored in his Ticketmaster account. Until they weren’t. A  surprise email told Nick the tickets were transferred out of his account – without his permission. So, he logged in to check.

“Indeed, my tickets were gone,” he said. “Both for Imagine Dragons and Taylor Swift. And as you can imagine, pricey tickets… we’re talking thousands and thousands of dollars. I could see my tickets for sale on StubHub. I tell customer service this, and [they said], ‘There’s nothing we can do.’”

Nick’s not alone. Frustrated fans coast to coast are sounding off to the Responds and Responde teams at our …