Milford business owners demand action after Altafiber phone issues impact [Video]

CINCINNATI — Small business owners in Milford are demanding action after they claim an Altafiber update that was supposed to block robocalls, is stopping them from contacting their customers.

The owners of Bacher’s Window Cleaning said their Altafiber phone issues started about a month ago. First, calls to their customers wouldn’t go through and now, they are showing up as spam on caller ID.

After weeks of trying to resolve the issue with Altafiber, the Bachers asked us to get involved, as they said it’s impacting their business.

“If we can’t call people back, we lose a job,” Helga Bacher said. “Legitimate businesses are getting snared up in this, and that’s my problem that I have with this.”

Bacher said she first reached out to Altafiber last month after a customer informed them their business phone line was showing up as “potential spam” on caller ID. Other times, calls weren’t …