With 76% of providers planning to offer AI-enabled services by 2027, AI is transforming voice services for SMBs, while driving innovation, efficiency, and growth for CSPs
, /PRNewswire/ — Traditional voice offerings are primed and ready for an AI upgrade according to new research from Omdia and Alianza, Inc., the leading cloud communications platform for service providers. Released today, the report, “Bringing AI to Main Street,” explores how AI is revolutionizing traditional voice services, offering transformative opportunities for both small and medium-sized businesses (SMBs) and communication service providers (CSPs).
While voice remains a vital communication tool for the vast majority of SMBs (91% of SMB respondents claimed voice was either important or critical to their day-to-day operations), it has become clear that traditional voice offerings are ripe for AI innovation. In fact, 71% of CSPs agreed that voice – in its current state – is dying. To that end, 76% of CSPs expect …