NH woman struggles to get refund for lost order [Video]

Most people don’t think twice about online shopping, but one New Hampshire woman certainly will. She ordered a number of dresses online, but when several of them never showed up at her door, she couldn’t believe it when the store told her she was still on the hook to pay for them. She had clear photographic proof they were delivered someplace else and still couldn’t get a refund or replacement, raising questions about whether anyone was actually looking at the evidence she supplied. And when her credit card company denied her request for help, NewsCenter 5 found that that was a clear violation of a consumer’s rights under the federal Fair Credit Billing Act. Kerry Laning’s house has a unique look, which gives her a uniquely strong case against Saks Fifth Avenue.”It’s a green house with brown garage doors,” she said. “There’s no white garage doors anywhere.”This spring, she ordered …