TIAA CEO Thasunda Brown Duckett has four words of advice for anyone looking to be a better boss: Talk less, listen more.
Each month Duckett, 51, hosts “jam sessions” with small groups of employees so they can share their ideas, concerns and perspectives with her directly.
It’s a routine Duckett started when she became president and CEO of the insurance giant three years ago, she shared recently on LinkedIn’s “This is Working” podcast.
“Coffee and T —T is me — is where it’s always no more than 10 people, and the intentionality is that there’s something in common with that group of 10,” whether it’s their job title or years of experience, Duckett explained.
Duckett, who was featured in CNBC’s 2024 Changemakers list, says these sessions aim to figure out what employees like about working at TIAA, where they see progress and where they see inefficiencies.
It can be hard to encourage people to speak candidly …