We explore the research conducted by Intercom on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
Joining Lynsey are Bobby Stapleton, Senior Director, Human Support and Declan Ivory, VP, Customer Support to discuss the key findings including the importance of problem ownership, where customers value companies that take ownership of their issues and work towards resolving them.
The conversation also touches on the role of AI in delivering a remarkable experience and the need for continuous improvement and measurement of customer experience.
Product & Design6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
AI & Automation5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
AI & Automation2 min read
Fin 2 now runs …
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