The Ticket: Embracing change in customer service the Nordstrom Way [Video]

Robert Spector, author of The Century-Old Startup, joins Intercom’s VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years.

They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, and how the company’s culture and values contribute to its success.

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Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…

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Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.

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Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.

Tags Digital Marketing, Marketing, Motivation, Online Business, Small Business