What high-performance IT teams look like today and how to build one [Video]

As we enter the AI era, business priorities and the means and methods for achieving them are swifting changing. CIOs must adapt their strategies to develop teams capable of delivering business results.

Credit: Jacob Lund / Shutterstock

Our mental models of what constitutes a high-performance team have evolved considerably over the past five years. Pre-pandemic, high-performance teams were co-located, multidisciplinary, self-organizing, agile, and data-driven. These teams focused on delivering reliable technology capabilities, improving end-user experiences, and establishing data and analytics capabilities.

High performance back then generally focused on delivery — a contrast to previous generations of IT where business and IT alignment was an issue, and teams struggled to deliver with waterfall project management practices. 

Post-pandemic, high-performance teams excelled at remote and hybrid working models, were more empathetic to individual needs, and leveraged automation to reduce manual work. As many organizations were accelerating digital transformation initiatives, the higher-performing teams excelled at change management and agile planning practices. 

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