What to know about airline refunds, delays [Video]

Major airlines like United, Delta and American Airlines grounded flights Friday morning amid a global IT outage impacting their operations, triggering delays for travelers.

“You can imagine the mass chaos unfolding everywhere,” said Eric Napoli, chief legal officer at AirHelp, which helps fliers claim compensation for delayed or canceled flights.

“Any kind of shutdown, the bottleneck [it has] on so many flights is incredible,” he added.

Passengers impacted by flight disruptions may be entitled to a refund, hotel or meal voucher or other remuneration.

But it largely depends on the airline, travel experts said.

“There is this kind of gray area where we’re …