7 On Your Side helps grandmother get car deposit back after what she saw online was not the same as in person [Video]

NEW YORK (WABC) — If you’re shopping for a used car, you need to make sure that what you see online is what you get in person!

That’s especially true if you’re putting down a “hold deposit” so the dealer won’t sell it until you see it.

A Staten Island grandmother put money down after she saw an ad for a 14-year-old used truck she could afford.

Then after seeing what the actual truck looked like, she decided not to buy it. The dealer agreed to a refund but then didn’t give the money back.

That’s when she asked 7 On Your Side to step in.

It’s pretty competitive for good used cars right now because new car prices are still steep.

Most of us will start our search online.

If you’re asked to put down what’s called a holding deposit, get terms in writing if it is refundable or non-refundable.

Also, check the VIN and vehicle history report, research the dealer, …