AAA third-party gas company leads elderly Bay Area residents into unknowingly agree to pricey contracts, recordings show [Video]

BURLINGAME, Calif. (KGO) — Many of us turned up the heat during recent cold weather and watched PG&E bills go up with it. Now several Bay Area residents say they got a phone call offering to save money on gas — but they wound up getting switched to a third-party gas company instead. Elderly residents said they had no idea they agreed to a binding contract — and on top of that, their gas bills went up, not down.

“Are you aware that you will receive a welcome packet from AAA that will include pricing and other conditions?” said a voice on the recording.

94-year-old Ramona Martinez doesn’t remember getting this call.

“You know, I don’t know what you’re talking about there,” said Martinez.

Martinez listened to a recording of that call. AAA Gas Services of Oklahoma says the recording proves Martinez agreed to a binding contract.

“And you are choosing AAA Natural Gas as your energy supplier under the Customer Choice …