AT&T to ‘make it right’ with account credit after outage [Video]

AT&T will offer account credits to “make it right” after a massive network outage last week.

“We apologize for Thursday’s network outage,” AT&T said in a statement. “We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.”

Tens of thousands of wireless customers woke up with no cell service Thursday and “SOS” messages on their phones. The outage also extended to more than 9,000 customers of AT&T-owned Cricket Wireless. Users of other carriers, including Verizon and T-Mobile, also reported issues but those companies said their networks were operating normally and the problems were likely stemming from customers trying to connect to AT&T users.

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Outage tracker Downdetector noted that outages, which began at about 3:30 a.m. ET, peaked …