Can my work see my activity online? [Video]

Last month, news surfaced that major companies like Walmart, Starbucks, Delta and Chevron were using AI to monitor employee communications. The reaction online was swift, with employees and workplace advocates worrying about a loss of privacy.

But experts say that while AI tools might be new, watching, reading and tracking employee conversations is far from novel. AI might be more efficient at it — and the technology might raise some new ethical and legal challenges, as well as risk alienating employees — but the fact is workplace conversations have never really been private anyway.

“Monitoring employee communications isn’t new, but the growing sophistication of the analysis that’s possible with ongoing advances in AI is,” said David Johnson, a principal analyst at Forrester Research.

“What’s also evolving is the industry’s understanding of how monitoring in this way impacts employee behavior and morale under various circumstances, along with the policies and boundaries …