Colorado small business owner went viral after filming herself being disrespected by a customer [Video]

Rude customers are a rite of passage for most customer service employees, but one small business owner turned the tables on an unruly patron after a disrespectful encounter went viral on social media. 

Cassie Tingley owns Love and Flour, a cake shop located in Fountain, Colorado. Tingley became a self-taught baker eight years ago and prides herself on her innovative use of ingredients to create unique designs for her customers. 

In March, Tingley found herself thrust into the national spotlight after a video that she posted to TikTok went viral. In the clip, Tingley can be heard speaking with a potential customer, but the conversation quickly turns sour after the buyer begins to make unreasonable demands for her cake order. 

“I need a cake for 120 [people] for tomorrow,” the woman, who remains unidentified, can be heard saying. “I need to have this done, it needs to be taken care of.” 

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