DON’T SKIP if you want to create magical customer experiences! [Video]

Want to learn how to create experiences that wow your customers? In this video, we hear from Airbnb’s CEO on the importance of going beyond a simple transaction.

He talks about the concept of a “6-star experience,” which goes above and beyond a 5-star rating (meeting expectations) to create something truly memorable. This could involve using technology to personalize the journey, or incorporating innovative marketing ideas.

By focusing on the customer journey as a whole, you can create experiences that delight and keep your customers coming back for more. Follow us for more inspiring content on entrepreneurship, product development, and startup success!

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