Home security bait-and-switches popping up after Atlanta News First investigations [Video]

SNELLVILLE, Ga. (Atlanta News First) – Several metro Atlanta residents are claiming home security companies are misrepresenting themselves in phone calls.

Atlanta News First Investigates received multiple emails from viewers after publishing Renaldo Weekes’ story on March 27. He claims a caller posing as an ADT representative told him his alarm battery was low and his system was eligible for replacement.

Weekes said he found out later ADT’s competitor, Skyline Security, a partner with Brinks Home Security, was behind the call.

A viewer who reached out to Consumer Investigator Better Call Harry after seeing Weekes’ story, was Phyllis Bedford. The ADT customer lives in Snellville and says she received a very similar call.

That call was in February from someone she says was claiming they were doing free upgrades in her neighborhood. Bedford says the caller did not identify their company, but she assumed it was ADT because an installer identified the make and model of her alarm system.

“She …