How To Scale With Systems & Processes – Case Study & Examples

From the Navy to pet care entrepreneur, Layamon Bakewell discovers the impact of systems on scaling a business.

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Efficient systems are always the answer to scaling a business, no matter the niche. Pets in the City is a living testament to their impact!

Join Layamon Bakewell’s journey where he transitioned from the ordered corridors of the New Zealand Navy to the luxury pet care scene. Learn how disciplined systems-thinking reshaped their operations and paved the way for lasting value creation and organic expansion.

You’ll also learn:
● The rollercoaster ride of steering a franchise-based pet business
● How robust systems and streamlined operations became the backbone for growth and professionalism
● The beauty of simplicity in operations, inspired by the Navy’s structured performance reviews
● Layamon’s journey of adaptation and learning
● Leveraging systems for scalable business growth.
● And more!

Discover the incredible influence of systems and processes in uplifting businesses. Whether you’re an entrepreneur, a business owner, or curious about systematic approaches to business growth, this video is a goldmine of invaluable insights and guidance.

And you can learn more about Layamon and the services they offer at Pets in the City here: https://petsinthecity.co.nz/

Timestamps:
00:00 Importance of systems
01:36 Transition from military life to buying the business.
04:33 Importance of systems and encountering initial frustrations.
08:59 Embracing simplicity through SYSTEMology’s approach.
13:30 Streamlining the franchise inquiry process.
15:10 Transforming customer inquiry management.
17:30 Balancing working in the business vs. working on the business.
19:45 Encouraging team adherence to processes.
22:14 Incorporating performance reviews.
26:54 Emphasizing the value of systems for business growth and longevity.

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