Zoom unveils all-in-one AI work platform for more than just video conferencing

Zoom is putting all of its AI tools in one place for the ultimate productivity super-platform.

On Monday, the video conferencing company announced Zoom Workplace, an “AI-powered collaborative platform,” that houses its AI virtual assistant in addition to a bunch of new features designed to improve workflow within teams.

The video conferencing company, which became a mainstay in the era of remote and hybrid work environments, has been steadily building AI tools and features to automate tasks, summarize conversations, and draft messages for working within teams and their customers. Last March, during the flurry of generative AI product launches, Zoom released AI Companion, which acts as a personal assistant for taking notes and identifying to-dos during meetings.

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Zoom’s practices came under scrutinyfor the company’s policy of using customer’s data to train the technology. The issue of training data has been a controversial one, since the sophistication of generative AI tools relies on vast amounts of human-generated content, which …